ADMIN COLLECTION YOGYAKARTA

Job Description:

Guide our consumers and partners in using our products

Manage service inquiries and disputes arising from our consumers and partners

Provide excellent customer service to our consumer and partners base

Maintain good relationships and community-building efforts with our consumers and partners

The Core Objectives:

Monitor various company communication channels including call center, social media, web inquiries, etc., and respond appropriately in a timely manner

Gather feedback from our consumers and partners, observe front-line issues such as booking cancellation reasons, etc. and report promptly to the supervisor

Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.

Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc.

Essential Experience / Criteria:

Min D3 any major With GPA 2,75

Min Fresh graduate and max 2 years in the same position (entry-level)

Willing to work in the shifting schedule

Experience in the customer service area

Clear Articulation and good communication in Bahasa

Sense Of Empathy

Able to set a friendly tone (Smiling Voice)

Good analytical skill

Typing skill with WPM 50 & Accuracy 90%

Candidate will be passed if able to operate basic excel:

1. Basic calculation

2. Quick calculation with Autosum

3. Simple data automation in cells

4. Format numbers

5. Create a table

6. Using manual function

7. Combine 2 columns or rows

8. Simmiliar with Google sheet