Admin E-commerce & Customer Support

About Us:

PT Libero Lifestyle Indonesia is a digital technology brand specializing in audio and video industry. We are dedicated to delivering high-quality products that enhance home entertainment experience. Our product range includes top-tier audio equipment and visual technology designed to bring superior sound and cinematic quality into every home. Our primary sales channels include leading e-commerce platforms in Indonesia including Shopee, Tokopedia, and Tiktok Shop. We cater to a broad market across Southeast Asia, including Indonesia and Thailand.

Key Responsibilities:

• Respond to customer inquiries on time in e-commerce platform (Shopee, Tokopedia, Tiktok Shop)

• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Identify and escalate issues to the appropriate teams when necessary.

• Keep records of customer interactions and manage case documentation.

• Stay updated on company products and services to provide accurate information to customers.

• Gather customer feedback and share insights with the team for process improvement.

Qualifications:

• Minimum SMA/SMK or equivalent.

• Excellent verbal and written communication skills in Bahasa Indonesia and English (Must).

• Strong problem-solving skills and a solution-oriented approach.

• Patience, empathy, and ability to remain calm under pressure.

• Ability to multitask, prioritize, and manage time effectively.