Administrative & Marketing Support

Strategi Penjualan

Responsibilities: Prepare, organize, and file client documents in both cloud-based and local storage systems (Synology). Assist in completing online visa and study abroad applications in accordance with standard operating procedures (SOPs). Ensure data accuracy and maintain confidentiality across all client records. Communicate with clients via email, WhatsApp, or online chat regarding document collection and application progress. Coordinate with the Australian consulting team to ensure application timelines and quality standards are met. Act as the first point of contact for client inquiries, ensuring all responses are professional, timely, and solution-oriented. Provide regular updates on case progress and support basic FAQ responses following internal training. Support client engagement through appointment scheduling and client follow-ups. Maintain accurate communication records and track task progress using Notion or other project management tools. Provide administrative support for ad hoc assignments from management. Develop and adapt marketing materials (posters, flyers, event banners) using Canva or equivalent tools. Assist in producing simple video and image content for social Requirements: Bachelor’s degree in Business Administration, Communications, Marketing, or a related discipline (preferred). Excellent command of English (both written and spoken). Strong attention to detail and ability to follow structured SOPs. Reliable, organized, and accountable in completing assigned tasks. Fast learner with the ability to work independently under minimal supervision. Creative mindset and good aesthetic sense for visual materials. Professional attitude and respect for data confidentiality. Strong interpersonal and collaboration skills across remote and international teams. Hands-on experience in graphic design using Canva and basic video editing with CapCut or similar tools. Proficiency in Microsoft Office, Google Workspace, and Notion. Foundational understanding of education or migration processes is a plus (training will be provided as needed). Proficiency in Mandarin is an advantage.