B2B & Partnership

Job Description: * Design and execute CRM, loyalty, membership, reward, and referral programs * Maintain an accurate customer database that is integrated across channels and kept confidential * Perform customer segmentation (RFM, transaction value, product preference) and prepare customer analytics reports * Run personalized communication, post-purchase follow-ups, and customer reactivation campaigns * Handle customer complaints within SLA, analyze root causes, and propose customer experience improvements * Support events, campaigns, and brand activations * Manage VIP customers: regular visits, exclusive service, and dedicated retention programs * Execute customer migration strategies from marketplace to direct/B2B channels together with the Sales team Scan Here To Apply Qualifications: * Minimum Diploma (D3)/Bachelor's degree in any major (Business, Marketing, or Management is a plus) * Minimum 1-2 years of experience in B2B, CRM, partnership, or account management * Understanding of CRM concepts, loyalty programs, customer segmentation, and retention * Proficient in customer data analysis using Excel/Spreadsheet tools and basic dashboard reporting * Strong communication and negotiation skills, comfortable dealing directly with clients * Willing to conduct visits to B2B customers * Plus point: experience using CRM tools or marketing automation platforms