Business Partner Manager

Job Description:

1. Candidate must possess at least Bachelor's Degree of Computer Science/Information Technology, Management, Business or equivalent.

2. At least 3 Year(s) of working experience in the related field is required for this position.

3. Preferably Staff (non-management & non-supervisor) specialized in Product, Business Development or equivalent.

4. Have a background from Banking or Fintech is a plus point

Key Responsibilities

1. Operational Health Monitoring: Conduct daily/weekly reviews of transaction success rates and latency across all banking partners. Identify and resolve "silent failures" before they impact merchants.

2. Commercial Optimization: Periodically work with Finance team to renegotiate existing fee structures. As our volume grows, you ensure our unit economics improve by leveraging economies of scale with partners.

3. Incident Management: Serve as the strategic escalation point during bank outages or technical degradations. You lead the post-mortem analysis with the partner to prevent recurrence.

4. Compliance & Audit Ownership: Manage the annual recurring due diligence, KYC refreshes, and PCI-DSS compliance certifications required by our banking partners.

5. Feature Roadmap Alignment: Meet regularly with bank product teams to understand their upcoming API updates or new feature releases (e.g., 3DS 2.2 updates) and coordinate internal implementation.

6. Settlement & Reconciliation Oversight: Work with the Finance team to ensure banks are settling funds accurately and on time, resolving any discrepancies in interchange or scheme fees.