Client Service Manager (Jakarta Utara)

Effective CommunicationMenggunakan Sistem AdministrasiMenggunakan Alat AdministrasiMenggunakan Sistem Administrasi Data

Job Qualification : - Minimum Bachelor of Public Relation, Communication, and Business Management - Having experience as Client Service Senior Officer or Client Service Manager at least 3 years - Outstanding leadership abilities and excellent written and verbal communication skill in Indonesia & English language - Skill training and mentoring CS team - Familiar with Microsoft Office program (PowerPoint, Excel, Word and Outlook) Excellent communicator, high initiative, disciplined, organized Job Responsibilities : Overseeing the Operational teams: - Training and managing CS - Setting customer satisfaction targets and working with the team to meet targets consistently - Monitoring Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs - Focusing and planning customer loyalty programs to increase revenue and improve client retention - Creating good relationship with the Client - Establishing customer service policies and procedures