Social Media & Content Moderator (Fresh Graduate Welcome - WFO)

Responsibilities:

The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.

• Review all user-generated content on your platform, including text chats, images, videos, and comments.

• Assess whether the content adheres to community guidelines, make sound a judgment call, and remove any material that violates the standards.

• Manages content safety for short-video products to ensure compliance with legal standards.

• Knowledgeable and possesses a deep understanding of the policies and procedures and ensures swift action to identify and remove inappropriate content before it can cause damage.

• Manages and addresses inappropriate content reports, applies company policy.

• Coordinate with supervisors to deal with contents violating community guidelines and update operations standards.

• Perform audit of contents received for sharing on social media uploads.

• Review online videos / content / complaints / legal notices received from end-customer on incorrect decisions taken related to copyright work materials.

• Review and update content on popular social media platforms

• As per the role: there is possibility to be exposed to potentially harmful or sensitive content in each shift. Personal traits and self-management skills are needed to manage unique risks at a fast-paced environment

  within the industry.

Key skills and experience:

• Enjoys spending time watching social media feed (is an advantage)

• Capable of withstanding potentially sensitive contents

• English communication skill (B2 Results) + good verbal communication

• Content moderation or BPO work experience is a plus

• Fresh graduates from all majors are welcome (minimum D3)

• Able to start working immediately

• Willing to work on weekend and public holiday

• Able to work on shifting schedules