Content Moderator (Permanent Night Shift)

Responsibilities:

• The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.

• Review all user-generated content on your platform, including text chats, images, videos, and comments.

• Assess whether the content adheres to community guidelines, make sound a judgment call, and remove any material that violates the standards. Manages content safety for short-video products to ensure compliance with legal standards.

• Manages and addresses inappropriate content reports, applies company policy.

• Coordinate with supervisors to deal with contents violating community guidelines and update operations standards Perform audit of contents received for sharing on social media uploads Review online videos / content / complaints / legal notices received from end-customer on incorrect decisions taken related to copyright work materials.

• Review and update content on popular social media platforms As per the role: there is possibility to be exposed to potentially harmful or sensitive content in each shift.

Benefit:

• Attractive basic salary

• BPJS Kesehatan

• BPJS Ketenagakerjaan

• Private Health Insurance

• Monthly internal events

• Paid leave

• Career path

Key skills and experience:

• Enjoys spending time watching social media feed (is an advantage)

• Capable of withstanding potentially sensitive contents

• English communication skill (B2 Results) + good verbal communication

• Content moderation/Customer Service Agent or BPO work experience is a must

• All majors are welcome (minimum D3) Able to start working immediately

• Willing to work on weekend and public holiday

• Able to work on permanent overnight shift

• Willing to be placed in Denpasar, Bali (Full WFO)