Customer Service (E-commerce)

Qualifications:

• Have proven minimum 1 year of e-commerce customer service operations

• Good communication skills - verbal and written, listening skills

• Attention to detail and accuracy

• Familiar with the basic process and basic knowledge of shopping platforms

• Adaptability, initiative, and stress tolerance

• Must be able to speak English actively

• Willing to be placed in the Cikarang Pusat, Kab. Bekasi.

Responsibilities

• Provide guidance to Customers from product consultation and purchase according to the pre-sales procedure.

• Analyse and investigate the problem/barrier that occurred in the transaction process.

• Handling the after-sales inquiries in accordance with after-sales requirements and procedures.

• Manage the after-sales evaluation in a timely manner, and follow up the adverse evaluation within two working days.

• Record and promptly follow up on the after-sales problems by liaising with the relevant Department/function according to each complaint.

• Conduct regular checking on the planning, constructive action to be made and ensure the quality of stores, make a list, and analyze the feedback in after-sales service. According to the data and information, Customer

• Service Executive shall report to the Customer Service Manager to ensure the quality of pre-sales services.

• Maintain communication and provide necessary information on the delivery process to the Customer.

• Regularly send promotion messages to old customers based on actual store content.

• Make a list and analysis regarding the problem and improvement on the methods in Customer relationships and provide constructive feedback for improvement to the Customer Service Manager.

Benefit Packages

• Competitive salary and benefit packages.

• BPJS Kesehatan and BPJS Ketenagakerjaan

• Lunch catering provided.

• 5 Working days and 2 Off days.

• Position allowance.

• Performance Allowance and Performance Bonus.

• Additional Monthly Rewards