Customer Service Officer (MATERNITY LEAVE)

Administrasi

- Provide daily, weekly or monthly reports regarding incoming complaints - Resolving product or service problems by clarifying complaints from customers; find the cause of the problem; choose and explain the best solution to solve the problem; Streamlining completion or adjustment; Follow up to ensure the issue is resolved - Manage incoming calls in large numbers - Contribute to the team by achieving the desired results - Resolving consumer complaints by telephone, email, letter, or social media - Managing social media platforms - Handling notifications about regulatory changes, renewals, etc - Candidate must possess at least a Bachelor's Degree - Have 1-2 years of experience in Customer Service - Strong ability to withstand pressure - Have good communication and hospitality skills - Have a good command of English - Having Customer Service Certificate by AFPI or equivalent more preferable (P2P Lending) - Able to work in individual and Team as well