Customer Servis

- Respond to customer queries in a timely and accurate way via phone, email or chat - Identify customer needs and help customers by using special features - Analyze and report product malfunctions (for example, testing different scenarios or impersonating users) - Conduct after sales services - Monitor customer complaints on social media and reach out to provide assistance - Inform customers on any new features and its functions - Follow up with customers to ensure their technical issues are resolved - Acknowledge GDS (Amadeus/Galileo/TP/Sabre, etc) is a plus Kualifikasi : - Minimum SMU/SMK, Diploma, Master's Degree/Post Graduate Degree of Master's Degree/Post Graduate Degree in Hospitality/Tourism/Hotel Management or equivalent. (Tourism major is preferable) - Minimum 2 years experienced in PNR Creation, Issuance, Reissuance, Changes/Cancellation, Rescheduling Acknowledge GDS (Amadeus/Galileo/TP/Sabre, etc) is a must - Required language: English Able to write and speak fairly Detailed, customer-oriented, proactive, self-motivated - Good personality and manner - Able to work under pressure and overtime - Presentable with strong communication and interpersonal skills - Expertise in handling International Ticket - Willing to be placed in North Jakarta