Customer Support

Our Company Mengantar is a growing startup company located in Malang. We are here to assist in the delivery process to ensure packages are delivered successfully, rather than returned. We achieve this by utilizing a platform and monitoring by our customer support team. Mengantar assists users who conduct both cash-on-delivery (COD) and non-COD sales. While we do not provide couriers directly, we collaborate with expedition services. To utilize the Mengantar platform, users need to register on the platform and provide the required information. Once registered, users can easily track the package delivery process and communicate with our customer support. Our customer support team communicates with users/sellers, the expedition service (package sender), and buyers throughout the package delivery process until the package reaches its destination. To learn more about Mengantar, please visit our website at mengantar.com and our Instagram account: @mengantar.id and @mengantarkarirmu

General Requirement :

• Domisili Kota Malang (Work From Office)

• Pendidikan minimal D3/S1 Segala Jurusan

• Memiliki pengalaman sebagai Customer Service/Customer Support/Admin Online Shop

• Komunikatif, Cekatan, Teliti, dan dapat bekerja dengan tim

• Memiliki inisiatif tinggi, analytical thinking yang baik, memahami Service Excellent & Time Management, dan target oriented

• Mampu mengoperasikan Ms. Office (Excel) & Google Spreadsheet dengan baik