Duty Manager

Manajemen Perhotelan dan Resor

Key Responsibilities: • Supervise guest services and front desk teams during assigned shifts. • Maintain strong communication with all departments to support smooth operations. • Handle guest complaints, disputes, and service recovery in a timely manner. • Serve as the primary point of contact for guest-related issues and urgent situations. • Ensure employees understand service expectations and deliver consistent hospitality. • Support team performance by setting goals, guiding daily tasks, and recognizing achievements. • Maintain visibility in public areas, especially during peak periods. • Ensure compliance with hotel policies, SOPs, and safety/emergency procedures. • Review and analyze information to solve operational problems effectively. • Perform front desk duties when required during high-demand situations. Qualifications: • Degree in Hospitality, or related field. • Minimum 2 years of experience in similar role • Proven ability to manage guest concerns and maintain service standards. • Track record of effective interpersonal communication, team leadership, and service issue resolution. • Able to join as soon as possible.