Deskripsi Pekerjaan
Key Responsibilities:
• Supervise guest services and front desk teams during assigned shifts.
• Maintain strong communication with all departments to support smooth operations.
• Handle guest complaints, disputes, and service recovery in a timely manner.
• Serve as the primary point of contact for guest-related issues and urgent situations.
• Ensure employees understand service expectations and deliver consistent hospitality.
• Support team performance by setting goals, guiding daily tasks, and recognizing achievements.
• Maintain visibility in public areas, especially during peak periods.
• Ensure compliance with hotel policies, SOPs, and safety/emergency procedures.
• Review and analyze information to solve operational problems effectively.
• Perform front desk duties when required during high-demand situations.
Qualifications:
• Degree in Hospitality, or related field.
• Minimum 2 years of experience in similar role
• Proven ability to manage guest concerns and maintain service standards.
• Track record of effective interpersonal communication, team leadership, and service issue
resolution.
• Able to join as soon as possible.