English and Malay Contact Center Agent

1. Answering an Incoming Call

2. Handle Customer Inquiries by call

3. Identify and Escalate Priority Issues.

4. Conduct customer surveys to ascertain level of customer service.

Qualifications & experience :

-Min D3 any major

-High School graduate can apply with minimum 1 year exp as CS in BPO Call Center

-Fluent in english and melayu

-Excellent written communication skills in english and melayu

-Strong problem-solving skills

-Ability to handle high volumes during promotions and peak seasons