English Contact Center Agent - Sleman

Requirements:

• Minimum Diploma (D3) degree in any major.

• Excellent verbal and written communication skills in English.

• Possess a positive attitude, strong empathy, and a genuine desire to help customers.

• Proficient in using Microsoft Office and Google Office Suites.

• Ability to work effectively under pressure and adapt to changing circumstances.

• Basic computer and internet literacy.

• Willingness to work in shifts (including weekends and holidays, as needed).

• Strong customer satisfaction orientation.

Responsibilities:

• Handle customer inquiries and resolve issues efficiently and courteously.

• Provide accurate information and solutions to customer challenges.

• Maintain high Customer Satisfaction (CSAT) scores and adhere to Average Handle Time (AHT) targets in line with Service Level Agreements (SLAs).

• Collaborate with relevant teams to ensure timely and effective resolution of customer problems.