Front Desk Agent

Job Description • Welcome guests and assist with check-in and check-out procedures. • Handle guest inquiries, requests, and reservations. • Provide information about hotel facilities and services. • Maintain accurate guest records and front office documentation. • Ensure excellent guest service at all times. Qualifications • Minimum Diploma in Hospitality or related field. • Previous experience in Front Office is preferred. • Good communication skills in English and Indonesian. • Pleasant personality with excellent customer service skills. • Familiar with hotel reservation systems is an advantage.