Front Desk Agent

Keterampilan Melayani Pelanggan

- Previous experience as a Front Desk Agent or in customer service is preferred - Excellent communication and interpersonal skills - Fluent in English (additional languages are a plus) - Computer literate and familiar with hotel management systems (VHP) - Well-groomed, polite, and customer-oriented - Able to work shifts, including weekends and holidays - Greet and welcome guests in a warm and courteous manner - Handle check-in and check-out processes efficiently - Manage reservations, room assignments, and guest inquiries - Respond to guest requests, complaints, and concerns professionally - Coordinate with housekeeping and other departments to ensure guest satisfaction - Handle payment transactions and maintain accurate records - Ensure the front desk area is clean, organized, and presentable