Front Desk Agent

Keterampilan Melayani Pelanggan

- Serve as the primary point of contact for guests, ensuring professional and courteous service throughout their stay - Manage check-in/check-out procedures, reservations, and guest inquiries with accuracy and efficiency - Collaborate with internal departments and address guest concerns promptly to uphold service standards and operational excellence - Prior 1 year experience in hospitality or customer-service roles, with strong communication and interpersonal skills - Proficiency in reservation systems and basic administrative/computer applications - Demonstrated ability to multitask, resolve issues professionally, and maintain composure in a fast-paced environment