Front Desk Officer (Guest Happiness Team)

- Welcome guests and create a positive first impression - Efficiently manage the check-in and check-out process - Respond to guest inquiries and special requests - Recommend and book guest activities, dining and entertainment - Resolve guest complaints promptly and effectively - Act as the liaison between guests and other departments - Handle phone calls, emails, and record maintenance - Monitor the safety and security of guests and the property - Gather guest feedback to identify areas for improvement - Strong English skills and multitasking ability are essential