Front Desk Receptionist

Key Duties & Responsibilities1. Guest Relations & Customer Service

• Welcome Visitors: Greet guests, clients, and visitors in a friendly, professional, and welcoming manner upon arrival.

• Manage Check-In / Check-Out: Process guest check-ins and check-outs efficiently using the front desk reservation software.

• Handle Inquiries: Provide accurate information regarding company services, room availability, facilities, pricing, and local guidelines or attractions.

• Resolve Issues: Address guest complaints, concerns, or special requests promptly and escalate unresolved issues to management when necessary.

2. Communication & Administrative Support

• Manage Calls & Correspondence: Answer incoming phone calls, redirect inquiries to appropriate departments, and handle incoming/outgoing mail, emails, and packages.

• Maintain Guest Records: Update and maintain accurate guest profiles, reservation details, contact information, and billing records in the system.

• Coordinate Inter-Departmentally: Communicate effectively with housekeeping, maintenance, and security teams to ensure smooth daily operations and prompt room turnarounds.

3. Financial & Transactional Tasks

• Process Payments: Handle cash, credit card transactions, and electronic payments accurately, issuing receipts and invoices upon request.

• Daily Cash Drawer Reconciliation: Balance the cash float/drawer at the beginning and end of each shift and submit daily transaction logs to the finance department.

4. Reception & Area Management

• Maintain Front Desk Order: Ensure the reception area, lobby, and front desk counter remain clean, organized, and presentable at all times.

• Access & Security Management: Monitor building access, issue visitor badges or key cards, and strictly adhere to security and privacy protocols.

Key Requirements & Qualifications

• Languages: High proficiency in spoken and written English (additional languages are a plus).