FRONT OFFICE SUPERVISOR

- Supervise and support front office Heartists during shifts - Oversee guest check-in, check-out, and reservation processes - Respond to guest inquiries, requests, and complaints professionally - Ensure billing accuracy, verify payment instructions, and manage guest accounts - Train, coach, and motivate Heartists to deliver exceptional service - Coordinate with other departments to ensure guest needs are met - Maintain lobby and front desk presentation in line with brand standards - Prepare daily reports and assist with scheduling and task assignments