Fulfillment Center Operations Manager

Key Responsibilities

• Lead and manage end-to-end fulfillment center operations, including inbound, inventory control, outbound fulfillment, shipping, and returns processes.

• Ensure inventory accuracy and maintain efficient warehouse workflows to support business growth.

• Monitor operational KPIs, including SLA achievement, order fulfillment accuracy, productivity, inventory accuracy, and logistics performance.

• Drive continuous improvement initiatives to increase operational efficiency, optimize warehouse capacity, and reduce logistics costs.

• Collaborate closely with Merchandising, E-Commerce, Customer Operations, Finance, and IT teams to ensure smooth operational execution.

• Manage workforce planning, scheduling, performance management, and team development across warehouse operations.

• Ensure compliance with warehouse safety standards, operational procedures, and company policies.

• Analyze operational data and prepare management reports with actionable recommendations for process improvement.

Requirements

• Bachelor's Degree in Industrial Engineering, Supply Chain Management, Logistics, Business Administration, or a related field.

• Minimum 5 years of experience in warehouse, fulfillment, logistics, or supply chain operations.

• Minimum 3 years of experience in a managerial role within e-commerce, retail, FMCG, distribution, or fulfillment center environments.

• Strong understanding of inbound operations, inventory management, outbound fulfillment, shipping operations, and reverse logistics.

• Hands-on experience with Warehouse Management Systems (WMS) and ERP platforms.

• Strong analytical thinking, problem-solving, and decision-making skills.

• Proven leadership experience in managing operational teams and achieving performance targets.

• Proficient in Microsoft Excel and operational reporting tools.

• Excellent communication and stakeholder management skills.