GRO

- Minimum of 1-year experience in a guest facing role (Preferred) - Fluent in English - Pleasant personality, excellent grooming, and good interpersonal skills - Problem solving skills and a guest first attitude - Customer focused with a strong sense of hospitality - Confident in communicating and building rapport with guests - Comfortable discussing guest feedback and reviews as part of service excellent - Familiar with major online travel platform (OTA review systems, TripAdvisor, Google review, etc)