Guest Relations Supervisor

• Minimum high school diploma (SMA/SMK) or equivalent; relevant diploma/bachelor’s degree is preferred • Minimum 1–2 years of relevant experience in the hospitality industry, preferably in a luxury hotel or restaurant environment • Good command of English, both written and spoken • Excellent communication and interpersonal skills • Strong customer service orientation and professional attitude • Well-groomed, confident, and presentable • Able to work independently as well as part of a team • Strong organizational and time management skills • Able to work under pressure in a fast-paced environment • Flexible to work shifts, weekends, and public holidays • Responsible, disciplined, proactive, and detail-oriented • Willing to learn and adapt to new procedures and working environments • Committed to maintaining high standards of service and guest satisfaction • Relevant certifications or professional training will be an advantage