Guest Service Manager

Main Role
To make sure all guest have all information they needed while visit the Yoga Barn and has a good and memorable hospitality experience. The Guest will include the class & evet program, wellness, accommodation and restaurant.

Responsibilities

1. To interact directly with guests to provide an exemplary and memorable service atmosphere and experience.

2. To improve performance, productivity and efficiency of departmental and related operations.

3. To create a safe, attractive and functional atmosphere and facility for staff and guests.

4. Take responsibility for your co-workers and team’s performance and guest satisfaction. Make necessary adjustments when necessary.

5. Communicate in an effective and timely manner to guests and team members. Ensure that all team members are up to date and aware of information necessary to ensure a seamless and positive guest experience. To be aware of the day’s business, to include all holistic healing appointments booked and key happenings on the property.

Qualification

1. Proven experience in the same role, minimum 5 years

2. Knowledge and experience in yoga, wellness, retreat, and hospitality is preferred

3. Customer service oriented Proficient in MBOL, Momence, Microsoft Office, and other guest service systems

4. Improve systems and procedures and initiate corrective actions

5. Possesses strong technical, analytical, and problem-solving skills

6. Have a good integrity, interpersonal, communication and leadership

7. Citizen Indonesian only