IT End User Computing Perusahaan Retail Terbesar- Palembang

Requirement:

• Male/Female candidates are welcome to apply

• Having experience with IT Support and Troubleshooting min 2 years

• Proven leadership skills with the ability to manage and coordinate tasks

• Bachelor's degree in a related field or equivalent experience

• Strong technical troubleshooting with hardware and software (laptop, mobile device, etc)

• Expertise with Microsoft 365 products, specifically for Windows 10/11, Excel, Word, Power Point

• Excellent communication skill and stakeholder management skill

• Active English proficiency (spoken and written) is a must

• Ability to work in fast-paced environment and delivering result within deadline

• Dynamic and agile, adapting quickly to new situations and challenges

• Ability to work independently as part of an agile team

Jobdesc :

• Provide onsite and remote 2nd layer support after Call Center to investigate End User Computing (EUC) incident.

• Active Directory & Azure Intune: check user account, computer account, and security group.

• Installation standard software & patches in user computer

• Video Conference support and maintenace

• Support Special Events and Meetings, such as: webcast, townhall, management meeting, SLT meeting, etc.

• Support IT non-Asset verification, such as: handheld, printer non-MPS, smart phone, barcode scanner, etc.

• Create report periodically of IT & IT non-Asset verification and engage with users for follow up.

• Coordinate and escalate with 3rd party to resolve incident if needed.