IT Support

Job Description Respond to technical support tickets. Contact clients to find out the nature of the technical or IT issue. Provide technical support on-site or via remote-access systems. Install new hardware, software, and networking systems. Diagnose and troubleshoot hardware, CCTV, networking, and software issues. Perform backups and restore lost data as needed. Avoid service interruptions by performing system installations, updates, and maintenance procedures. Monitoring the performance of the system and servers. Propose simple and effective solutions. Provide minor technical or operational training. Follow up with clients to ensure the problem is resolved. Document processes and maintain service desk records. Requirements D3/S1 Degree in computer sciences, information technology, or similar. 1 - 2 years of experience as Linux admin, help desk, sys admin, technical support, data center technician, or similar. Experience with virtualization (Proxmox, VMware, VirtualBox, QEMU, Hyper-V, etc) Extensive experience in installing, monitoring, and maintaining Linux-based servers and network equipment. Extensive experience in performing backup automation and restoring processes. Able to work as part of a team, provide IT support, and resolve errors. Able to keep up with advancements in networking and computer troubleshooting. Eager to learn new knowledge Good communication skills in English both oral and written Willing to respond to network and server errors after hours. Willing to work the night shift. Applicants must be willing to work onsite in Salatiga.