IT Support (Software Management)

Providing first and second-line technical support to end-users, troubleshooting software-related issues and resolving them in a timely manner

Managing software installations, updates, patches and version control across the organization's IT infrastructure

Actively search and propose a new software product for needed in Business or support operational

Monitoring software performance and system health, identifying potential issues before they impact users

Documenting and maintaining detailed records of software assets, configurations and support tickets

Collaborating with IT team members to implement software solutions and rollouts to departments

Providing user training and technical guidance on software applications and tools

Supporting the deployment and testing of new software systems and applications

Responding to and resolving user requests and incidents related to software functionality

Communicating effectively with stakeholders regarding software support status and system updates