Ocean Export Customer Service

Requirement:

• Candidate must process at least a Bachelor Degree GPA Minimal 3.0

• Having at least 2 years of working experience in Freight Forwarding

• Excellent command of both written and spoken English

• Understand procedures, regulations, licenses, export import supporting documents and the necessary permits, including PEB

• Having strong and well develop communication and interpersonal skill

• Good communication skill, well organized, high motivation, good analytical thinking

• Pleasant personality, tight in follow up and detail oriented

• Willing to work outside office hours

• Willing to work placement in Bandengan, North Jakarta

• Willing to work on Saturdays

Job Description:

• Handle Overseas Agents inquiries

• Deliver fast and excellent communication to Overseas Agents

• Establish and maintain relationship with Overseas Agents

• Well organized, capable and practiced in handling complex and multifaceted tasks

• Resolves service problems by clarifying the complaint determining the cause of problem and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure solution

• Responsible for preparing & checking documents and reports on import activities

• Coordinate with Overseas Agents related import and forwarding activities

• Coordinate with logistic teams

• Looking for new orders by ask and answering product and services questions, suggesting information about other products and services