Operational Manager

- Oversee daily operations and coordination across departments housekeeping and Maintenance. - Handle escalated guest complaints and ensure effective solutions. - Monitor staff performance, discipline, and productivity. - Ensure facilities, equipment, and maintenance are properly managed. - Monitor operational expenses and control costs. - Coach, train, and develop operational teams. - Improve SOPs, workflows, and operational efficiency. - Strong leadership and team management skills. - Excellent communication and problem-solving abilities. - Well-organized, proactive and able to work under pressure. - Strong attention to detail and high service standards.