Operator (Video Analyst)

Responsibilities:

• Assist in the implementation and integration of Ailytics Video Analytics solutions into customers workflows and systems.

• Provide comprehensive support for the web dashboard and mobile applications, including user account creation, site creation, and troubleshooting.

• Assist in coordinating internal resources to address customer requirements effectively.

• Work collaboratively with internal teams to enhance the overall customer experience.

• Assist in drafting constructive product feedback and suggestions to Ailytics technology team.

• Contribute to the development of customer success processes, blueprints, and best practices as the team evolves.

• Recording of minutes, identifying action items during integration, kick-off meetings and training sessions.

Requirements:

• Excellent communication, interpersonal, and problem-solving skills.

• Attention to detail and good time management skills.

• Experience in a customer-facing role is a plus.

• Experience in a technical support role is a plus.

• Knowledge of Computer Vision or Video Analytics or IP camera technologies and platforms is a great plus.

• Strong project management and organizational skills.

• Familiarity with Project Management software (like Jira, Confluence) and customer success metrics.

• A service mindset with a passion for working with technical customers.

• Customer-first mentality with a high dose of empathy.

• Self-starter, growth mindset, and able to work in cross-functional teams.