Outlet Supervisor

About Ettore Gelato

Ettore Gelato brings the authentic taste of Italian gelato to Bali, crafted with passion and expertise. Committed to tradition and quality, Ettore creates 100% artisanal gelato, free from industrial premixes. Every recipe, flavour, and topping is crafted by hand, allowing endless creativity and unique, customized flavours. This dedication makes Ettore Gelato the best artisan gelato in Bali.

Job Description

To oversee and manage the daily operations of the outlet, ensuring smooth, efficient, and customer-focused service. Responsible for supervising and supporting front-line staff, maintaining high service standards, coordinating with other departments for seamless operations, and ensuring compliance with company policies.

Requirements

• Proven experience in a supervisory or senior staff role within F&B, retail, or hospitality (1–2 years preferred).

• Strong leadership and team management skills.

• Excellent communication and interpersonal abilities.

• Knowledge of customer service principles and the ability to handle complaints tactfully.

• Familiarity with POS systems and basic computer skills.

• Flexibility to work shifts, including weekends and public holidays.