Public Relation & Customer Experience Manager Richeese Factory

Job Description: - Developing and implementing effective public relations strategies to amplify our brand's messaging and increase visibility across key media channels - Managing all customer-facing communications, including social media, website content, and customer service interactions, to ensure a consistent, positive brand experience - Collaborating cross-functionally with various teams to identify and address customer pain points, and implement solutions to enhance customer satisfaction - Monitoring and analyzing customer feedback and market trends to inform the development of new initiatives and campaigns Requirement: - Minimum 8 years of experience in a public relations or customer experience management role, preferably within the food and beverage or consumer goods industry - Minimum of a bachelor's degree in Public Relations/Business Management - Excellent written and verbal communication skills, with the ability to craft compelling narratives and engage effectively with a diverse range of stakeholders - Proficient in data analysis and reporting, with the ability to use insights to drive strategic decision-making - Fluent in English - Excellent interpersonal and collaboration skills, with the ability to work effectively in a team environment