Quality Control Auditor Collection

Job Descriptions :

1. Monitor and evaluate collection calls, messages to ensure compliance with company policies

2. Conduct regular audits of collection processes, documentation, and agent performance

3. Identify non-compliance cases or service quality issues and provide timely feedback to agents and supervisors

4. Prepare QC reports with analysis, trends, and recommendations for improvement.

5. Collaborate with Team Leaders and Management to coach collection agents for better compliance and communication.

6. Support investigation and resolution of customer complaints related to collection practices

   
   

Requirements :

• Candidate must possess at least a High School or Diploma/Bachelor Degree in any field.

• At least 1 year(s) of working experience on QC Collection

• Have good analytical and memory skills

• Basic Microsoft Office Skill level

• Good Motivation and Confidence

• Able to Work under Target

• Willing to work in Tangerang Area