Senior Sales Manager

Reports to: Senior Merchant Acquisition Manager, under the Chief Commercial Officer.

Responsibilities:

1. Pipeline Strategy: Build and execute a target pipeline list across the following industries (financial services, transportation, education, e-commerce, marketplace, retail and tourism — other industries may also be pursued) by prioritising large merchants with material payment volume and developing a tailored acquisition plan for each.

2. Deal Origination: Creatively identify and open sales opportunities with large merchants through outbound prospecting, executive networking, industry events, partner referrals, and competitive displacement — not relying on inbound leads.

3. Commercial Negotiation: Lead complex, multi-stakeholder commercial negotiations — pricing (MDR), commercial terms, SLAs, and contract structure — to close large-merchant deals preserving profitability and long-term value for the company.

4. Stakeholder Navigation: Map and engage decision-makers and influencers across complex merchant organisations namely finance, product, technology, operations, and C-level to build consensus and drive deals to close.

5. Cross-functional Collaboration: Work closely with product, marketing, integration, and account management teams to scope solutions, address merchant requirements during the sales cycle, and ensure smooth handover post-signing.

6. Executive Engagement: Build and maintain trusted relationships with C-levels and senior decision-makers at target merchants throughout the sales cycle, positioning the company as a strategic payments partner.

7. Portfolio Diversification: Acquire new large merchants to diversify the company's merchant base and reduce dependency on current top merchants to below 40% of total payment volume, measured by signed merchants, processed payment volume, and net new revenue.