Service Support Engineer

Role and Responsibilities - 24x7 NOC monitoring of all DA services except for China - Failure detection and alarm propagation for DA servers - 24x7 NOC monitoring for service failure detection and propagation - Enhance monitoring system for NOC operation - Practical test with real device and system every two hours - NOC monitoring reports (weekly / semi-annual / annual) Skills and Qualifications - Familiar or have experience in using monitoring and logging tools (Grafana, Logsearch, Kibana, AWS Cloudwatch, etc) - Familiar or have experience in ticketing or issue tracking system (JIRA) - Have knowledge in service performance metrics (cpu load, memory, storage, network, etc) - Have experience in conducting functional testing. - Good in English both writing and verbal. - Willing to work in shift. - This position will be hired under a third-party contract (12 months).