Social Media Admin

The ideal candidate is a hard-working team player who will play a critical role in creating original digital content across various social media platforms. 

Responsibilities

• Respond to customer inquiries via DM (Instagram, TikTok, WhatsApp, etc.)

• Provide accurate information about products, services, pricing, and promotions

• Handle customer complaints and questions in a polite & professional manner

• Maintain fast response time and consistent tone of voice

• Create Video Content

• Record customer inquiries and orders

• Track frequently asked questions (FAQ)

• Report daily/weekly DM activity (response rate, leads, sales)

Qualifications

• Proficiency in many social media platforms and also Video Editing

• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

• Fast response & multitasking

• Customer service mindset

• Basic sales skills

• Excellent communication and writing skills