Outsourcing

PT Mitracomm Ekasarana merupakan perusahaan yang bergerak di bidang Business Process Outsourcing dan menyalurkan tenaga kerja berkualitas ke beberapa perusahaan besar di Indonesia untuk bidang Customer Care serta Sales-Marketing. 

PT Mitracomm Ekasarana

Kota Semarang

Supervisor Contact Center

Requirements: 

At least Bachelor Degree in any major with GPA 2,75

Man/Woman with maximum 36 years 

Had experience as Supervisor Contact Center in digital/live chat/social media minimum 1 year

Have great communication, leadership, analysis, supervision, and evaluation skills

Have high discipline, integrity, and honesty behavior

Willing to located in Semarang (WFO) with office hour system

Great english and excel skills

Job descriptions: 

Provide plan strategies, execute, supervise, and evaluate to Inbound Digital Services activities in accordance with KPI/SLA 

Monitor, evaluate, coaching, and counselling periodically to achieved the performance of Inbound Digital Services; * Perform Forecasting and Analysis functions for Inbound Digital Services; 

Provide reports / performance evaluation results to superiors in the form of Daily, Weekly and Monthly reports; 

Monitoring the recruitment process, training, on the job training, mentoring up to the day to day operational process to minimize turn over rate

Supervisor Contact CenterRequirements: <ol><li>At least Bachelor Degree in any major with GPA 2,75</li><li>Man/Woman with maximum 36 years </li><li>Had experience as Supervisor Contact Center in digital/live chat/social media minimum 1 year</li><li>Have great communication, leadership, analysis, supervision, and evaluation skills</li><li>Have high discipline, integrity, and honesty behavior</li><li>Willing to located in Semarang (WFO) with office hour system</li><li>Great english and excel skills</li></ol>Job descriptions: <ol><li>Provide plan strategies, execute, supervise, and evaluate to Inbound Digital Services activities in accordance with KPI/SLA </li><li>Monitor, evaluate, coaching, and counselling periodically to achieved the performance of Inbound Digital Services; * Perform Forecasting and Analysis functions for Inbound Digital Services; </li><li>Provide reports / performance evaluation results to superiors in the form of Daily, Weekly and Monthly reports; </li><li>Monitoring the recruitment process, training, on the job training, mentoring up to the day to day operational process to minimize turn over rate</li></ol>

        Persyaratan:
        Pendidikan: Minimal S1
        Usia: Maksimal 36 Tahun
        Jenis Kelamin: gender.
        Pengalaman: Minimal 1 Tahun
        Pekerjaan ini membutuhkan kemampuan:
        

        Deskripsi Pekerjaan:
        Supervisor Contact Center

Requirements: 

At least Bachelor Degree in any major with GPA 2,75

Man/Woman with maximum 36 years 

Had experience as Supervisor Contact Center in digital/live chat/social media minimum 1 year

Have great communication, leadership, analysis, supervision, and evaluation skills

Have high discipline, integrity, and honesty behavior

Willing to located in Semarang (WFO) with office hour system

Great english and excel skills

Job descriptions: 

Provide plan strategies, execute, supervise, and evaluate to Inbound Digital Services activities in accordance with KPI/SLA 

Monitor, evaluate, coaching, and counselling periodically to achieved the performance of Inbound Digital Services; * Perform Forecasting and Analysis functions for Inbound Digital Services; 

Provide reports / performance evaluation results to superiors in the form of Daily, Weekly and Monthly reports; 

Monitoring the recruitment process, training, on the job training, mentoring up to the day to day operational process to minimize turn over rate

        Hari Kerja: Senin - Jumat
        Jam Kerja: 08:00 - 17:00

SUPERVISOR CONTACT CENTER

Lowongan Serupa

Customer Relations Kumon Sukun Raya

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Supervisor Contact Center Digital - Semarang

Banking Academy for Service Advisor