Support Intern

As a Support Intern, your primary responsibility will be to assist the Service Desk team in providing technical and non-technical support to customers of ASYX's products and services. You will be working with cross-functional teams to troubleshoot technical issues, answer customer inquiries, and ensure a positive customer experience.

Responsibilities

• Assist the Customer Support team in providing technical and non-technical support to customers of the company's products or services.

• Respond to customer inquiries via email, phone, or chat.

• Escalate technical issues to appropriate teams and ensure timely resolution.

• Collaborate with cross-functional teams to troubleshoot and resolve technical issues.

• Develop and maintain documentation, including user manuals and support guides.

• Communicate effectively with team members and other stakeholders.

Qualifications

• 7th or 8th semester of undergraduate student / A bachelor’s degree majoring in Computer science / Information System / Economy / Finance or a related field.

• Have a cumulative GPA of 3.00 or above.

• Strong communication and customer service skills.

• Ability to work well in a team-oriented environment.

• Basic technical knowledge and ability to troubleshoot common technical issues.

• Strong attention to detail and organizational skills.

• Possess good English speaking and writing skills.

• Willing to undergo an internship / internship process for a minimum of 6 months.

Benefit

• Paid internship

• Gain practical experience in a real-world work environment in a Technology Company

• Explore career paths in Supply Chain Finance

• Reference letter