Technical Account - Manager

- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. - 3+ years of technical experience (technical support, software development, implementation). - Strong technical knowledge (software, hardware, networking, cloud). - Excellent problem-solving and communication skills. - Proven project management and multitasking abilities. - Experience in account management (preferred). - Customer Relationship Management: Build and maintain strong customer relationships, providing tailored technical guidance. - Technical Support: Deliver proactive support, troubleshoot issues, and optimize solutions. - Issue Resolution: Efficiently resolve customer issues, coordinating with internal teams. - Training and Enablement: Empower customers through training and documentation. - Cross-functional Collaboration: Work with internal teams to improve products and customer satisfaction. - Performance Monitoring: Track account performance and provide actionable insights.