Telemarketing Borrower Team Leader

Job Description

1. Responsible for distributing database to telesales officer, directing and guiding the telesales method of selling, offering, and handling products to Customers

2. Leads and monitors activities of Telesales Representatives to ensure effective performance.

3. Support sales team and monitor the quality of phone calls and Customer communications.

4. Provides motivation to Representatives through individual contact, goal setting, periodic meetings and recommendation of incentive plans.

5. Trains staff on products and services (through formal training and one-on-one coaching/ mentoring) by focusing on the sales process to ensure maximum lead generation and high closure rates for new business.

6. Compile all information for the generation of monthly reports, including monthly and quarterly revenue tracking and forecasting.

Qualifications

• Min 1 years of Telesales Leader Experience

• Experience hiring and developing a telesales team.

• Experience coordinating projects & campaigns across teams. 

• Ability to multitask and execute in a fast-paced, team-oriented environment

• Strong analytical skills. Proven ability to review detailed data and produce meaningful analysis

• Strong problem solving skills and ability identify root causes

• Working knowledge of medium-large operations in fintech or bank call center