Telesales Team Leader

Job Descriptions :

• Responsible for distributing database to telesales officer, directing and guiding the telesales method of selling, offering, and handling products to Customers

• Leads and monitors activities of Telesales Representatives to ensure effective performance.

• Support sales team and monitor the quality of phone calls and Customer communications.

• Provides motivation to Representatives through individual contact, goal setting, periodic meetings and recommendation of incentive plans.

• Trains staff on products and services (through formal training and one-on-one coaching/ mentoring) by focusing on the sales process to ensure maximum lead generation and high closure rates for new business.

• Compile all information for the generation of monthly reports, including monthly and quarterly revenue tracking and forecasting.

Qualifications :

• Min 1 years of Telesales Leader Experience

• Experience hiring and developing a telesales team.

• Experience coordinating projects & campaigns across teams. 

• Ability to multitask and execute in a fast-paced, team-oriented environment

• Strong analytical skills. Proven ability to review detailed data and produce meaningful analysis

• Strong problem solving skills and ability identify root causes

• Working knowledge of medium-large operations in fintech or bank call center