After Hour Customer Service

Responsibilities:

• Contract for temporary worker (3 months).

• Acting as the first point of contact for Tour Leader, Supplier & Sales.

• Handling all incoming calls & emails after office hour and during weekend (Saturday & Sunday) for group that travelling within the Companys European territories.

• To coordinate with Supplier, Kuoni Tumlare Sales, Sales Operations & Tour Leader to find the solution/replacement for any issues.

• Work from 21.00 until 03.00 WIB on the next day during weekday.

• Work from 14.00 until 22.00 WIB on Saturday.

• Adhere to company standards, work on general operations and use all in-house IT tools effectively.

• Working from Home and come to office upon requested.

Requirements:

• Up to 1 year experience in customer service/travel industry/call centre, is desirable.

• Fresh Graduate is Welcomed.

• Travel industry market & culture understanding/experience.

• Business level of English is essential (both verbal and written).

• Good communication skills.

• Computer literacy experience in working with Microsoft Office.