Teknologi Informasi

PT. SUPER SPRING berdiri sejak 2008 dan memfokuskan diri pada teknologi GPS. Diawali dengan produk GPS Navigasi (petunjuk jalan) yang kemudian berkembang ke produk GPS Tracker (pelacak kendaraan).

PT Super Spring

Jakarta Pusat

Job Description:





Monitor the Customer Care team's performance in responding to chats, calls, and customer visits.



Track case escalations reported by the team to ensure timely resolution in accordance with applicable SOPs.



Provide training/coaching to staff on products, SOPs, and platforms used by the Customer Care team.



Create and manage the team's shifting schedule.



Prepare and report the team's performance on a daily/weekly basis.



Qualifications:





Having experience as a leader is a plus.



Proficient in Microsoft Office and familiar with basic Excel/GSheets, including pivoting for data analysis in reporting.



Experienced in using Helpdesk/Omnichannel platforms (e.g., Zendesk, Qiscus).



English proficiency is a plus.



Proficient in Microsoft Office Suite and Google Workspace.



Strong organizational, analytical, and problem-solving abilities.

Job Description:<ul><li>Monitor the Customer Care team's performance in responding to chats, calls, and customer visits.</li><li>Track case escalations reported by the team to ensure timely resolution in accordance with applicable SOPs.</li><li>Provide training/coaching to staff on products, SOPs, and platforms used by the Customer Care team.</li><li>Create and manage the team's shifting schedule.</li><li>Prepare and report the team's performance on a daily/weekly basis.</li></ul>Qualifications:<ul><li>Having experience as a leader is a plus.</li><li>Proficient in Microsoft Office and familiar with basic Excel/GSheets, including pivoting for data analysis in reporting.</li><li>Experienced in using Helpdesk/Omnichannel platforms (e.g., Zendesk, Qiscus).</li><li>English proficiency is a plus.</li><li>Proficient in Microsoft Office Suite and Google Workspace.</li><li>Strong organizational, analytical, and problem-solving abilities.</li></ul>

        Persyaratan:
        Pendidikan: Minimal D3/D4
        Usia: Maksimal Tidak ada batas usia Tahun
        Jenis Kelamin: gender.
        Pengalaman: Minimal 1 Tahun
        Pekerjaan ini membutuhkan kemampuan:
        

        Deskripsi Pekerjaan:
        Job Description:





Monitor the Customer Care team's performance in responding to chats, calls, and customer visits.



Track case escalations reported by the team to ensure timely resolution in accordance with applicable SOPs.



Provide training/coaching to staff on products, SOPs, and platforms used by the Customer Care team.



Create and manage the team's shifting schedule.



Prepare and report the team's performance on a daily/weekly basis.



Qualifications:





Having experience as a leader is a plus.



Proficient in Microsoft Office and familiar with basic Excel/GSheets, including pivoting for data analysis in reporting.



Experienced in using Helpdesk/Omnichannel platforms (e.g., Zendesk, Qiscus).



English proficiency is a plus.



Proficient in Microsoft Office Suite and Google Workspace.



Strong organizational, analytical, and problem-solving abilities.

        Hari Kerja: Senin - Jumat
        Jam Kerja: 08:30 - 17:30

Customer Care Leader

Lowongan Serupa

Helpdesk

Customer Service

CALL CENTER TRACER - JAKARTA BARAT

AGENT MARKET PLACE - JAKARTA BARAT

English Customer Service (GNW)