Customer Data Analyst (CDA)/Reporting - Sleman

Tugas dan Tanggung Jawab:
- Melakukan daily, weekly, & monthly report untuk headcount project

- Provide daily/weekly report untuk schedule accuracy, lateness & absenteism agent

- Provide raw data KPI daily, weekly & monthly

- Provide raw data scorecard agent monthly

- Provide deck PPT untuk weekly & monthly meeting

-Provide raw data sesuai dengan adhoc client

- Melakukan koordinasi dengan WFM related forecasting & FTE needed

Kriteria :

- Min D3

-Experience as CDA/Reporting Contact Center (Min 1 Year)

- Active English Skill Writing & Conversation (Value Added)

- Able to Operate Ms. Excel & Google Sheet

- Familiar With Zendesk & Reporting by Excel