Outsourcing

PT Telmark Integrasi Indonesia merupakan perusahaan Business Process Outsourcing (BPO) dengan pertumbuhan tercepat di Indonesia.

PT. Telmark Integrasi Indonesia

Kabupaten Sleman

Responsibilities





Supervise daily operations and agent performance both on-site at the client's office in Jakarta and remotely for the Yogyakarta team.



Maintain intensive communication with the client and internal BPO manager to ensure alignment and performance.



Prepare and submit operational reports on an hourly, daily, weekly, and monthly basis.



Create and manage agent and team leader shift schedules.



Develop and support agents through regular briefing, coaching, and performance reviews.







Qualifications



Minimum education: Diploma (D3) or Bachelor’s Degree (S1) in any field.



Minimum 1 year of experience as a Team Leader in tier 1 and tier 2 Financial Services Industry (FSI) projects.



Familiar with remote team monitoring and performance management.



Comfortable working under direct supervision from the client.



Strong analytical thinking and problem-solving skills.



Proficient in Microsoft Excel for reporting and scheduling purposes.

Responsibilities<ul><li>Supervise daily operations and agent performance both on-site at the client's office in Jakarta and remotely for the Yogyakarta team.</li><li>Maintain intensive communication with the client and internal BPO manager to ensure alignment and performance.</li><li>Prepare and submit operational reports on an hourly, daily, weekly, and monthly basis.</li><li>Create and manage agent and team leader shift schedules.</li><li>Develop and support agents through regular briefing, coaching, and performance reviews.</li></ul><ul><li>Qualifications</li><li>Minimum education: Diploma (D3) or Bachelor’s Degree (S1) in any field.</li><li>Minimum 1 year of experience as a Team Leader in tier 1 and tier 2 Financial Services Industry (FSI) projects.</li><li>Familiar with remote team monitoring and performance management.</li><li>Comfortable working under direct supervision from the client.</li><li>Strong analytical thinking and problem-solving skills.</li><li>Proficient in Microsoft Excel for reporting and scheduling purposes.</li></ul>

        Persyaratan:
        Pendidikan: Minimal D3/D4
        Usia: Maksimal Tidak ada batas usia Tahun
        Jenis Kelamin: gender.
        Pengalaman: Minimal 1 Tahun
        Pekerjaan ini membutuhkan kemampuan:
        

        Deskripsi Pekerjaan:
        Responsibilities





Supervise daily operations and agent performance both on-site at the client's office in Jakarta and remotely for the Yogyakarta team.



Maintain intensive communication with the client and internal BPO manager to ensure alignment and performance.



Prepare and submit operational reports on an hourly, daily, weekly, and monthly basis.



Create and manage agent and team leader shift schedules.



Develop and support agents through regular briefing, coaching, and performance reviews.







Qualifications



Minimum education: Diploma (D3) or Bachelor’s Degree (S1) in any field.



Minimum 1 year of experience as a Team Leader in tier 1 and tier 2 Financial Services Industry (FSI) projects.



Familiar with remote team monitoring and performance management.



Comfortable working under direct supervision from the client.



Strong analytical thinking and problem-solving skills.



Proficient in Microsoft Excel for reporting and scheduling purposes.

        Hari Kerja: Diinfokan lebih lanjut - Diinfokan lebih lanjut
        Jam Kerja: 09:00 - 18:00

Team Leader Customer Service

Lowongan Serupa

Quality Assurance Contact Center - Sleman

Sales Officer - Yogyakarta

Customer Data Analyst (CDA)/Reporting - Sleman

Agent Contact Center - Sleman

Real Time Floor Monitoring (RTFM)- Sleman