Marketplace

G2G adalah marketplace digital terkemuka yang didirikan oleh kelompok technoprenur serius. Saat ini kami memiliki kantor di Malaysia, Singapura, dan Indonesia–dengan ekspansi yang sedang berjalan di Thailand, Vietnam, Amerika Serikat, dan Uni Emirat Arab.

Dengan semangat menjadi platform yang "didesain oleh gamer, untuk gamer", G2G terbentuk di tahun 2013 dan diperkenalkan pada tahun 2016. Sejak itu, platform kami telah mengalami pertumbuhan eksponensial dari tahun ke tahun dan menjadi kekuatan yang besar di dalam industri gaming.

PT Gamertogamer Global Group 

Kabupaten Tangerang

Our CSE is running a 24x7 rotating on a weekly basis, You will work shift with a team (3 shifts in a day, include public holiday and weekend) and handle global users & local users (using English and Bahasa). 5 days working & 2 days off. Therefore, we are looking for someone who is fluent in English. You will provide support to sales representatives and respond to customer and prospect queries.



Responsibilities





Provide troubleshooting assistance for customer orders, account status, and relevant problems



Provide data and guides to help the sales team



Stay up-to-date with new product and feature launches



Review pending orders and specific customers requests to ensure excellent customer service and customer experience



Maintain FAQ articles to keep up-to-date information for customers



Suggest sales process improvements



Requirements :





Experienced with min 1-year exp/ Fresh graduates can apply



Fluent in English (Mandarin will be a bonus)



Able to work at BSD, South Tangerang



Willing to do the work shift; [1st Shift ; 8 AM - 5 PM (WFO Mon-Friday only); 2nd Shift ; 4 PM - 1 AM (WFH); 3rd Shift ; 12 AM - 9 AM (WFH)]



Possess passion in video games (console/mobile/PC)



Hands-on experience with CRM systems (Freshdesk)



Hands-on experience with knowledge management tools (Confluence, Notion, Bit, ai, etc)

Our CSE is running a 24x7 rotating on a weekly basis, You will work shift with a team (3 shifts in a day, include public holiday and weekend) and handle global users &amp; local users (using English and Bahasa). 5 days working &amp; 2 days off. Therefore, we are looking for someone who is fluent in English. You will provide support to sales representatives and respond to customer and prospect queries.Responsibilities<ul><li>Provide troubleshooting assistance for customer orders, account status, and relevant problems</li><li>Provide data and guides to help the sales team</li><li>Stay up-to-date with new product and feature launches</li><li>Review pending orders and specific customers requests to ensure excellent customer service and customer experience</li><li>Maintain FAQ articles to keep up-to-date information for customers</li><li>Suggest sales process improvements</li></ul>Requirements :<ul><li>Experienced with min 1-year exp/ Fresh graduates can apply</li><li>Fluent in English (Mandarin will be a bonus)</li><li>Able to work at BSD, South Tangerang</li><li>Willing to do the work shift; [1st Shift ; 8 AM - 5 PM (WFO Mon-Friday only); 2nd Shift ; 4 PM - 1 AM (WFH); 3rd Shift ; 12 AM - 9 AM (WFH)]</li><li>Possess passion in video games (console/mobile/PC)</li><li>Hands-on experience with CRM systems (Freshdesk)</li><li>Hands-on experience with knowledge management tools (Confluence, Notion, Bit, ai, etc)</li></ul>

        Persyaratan:
        Pendidikan: Minimal D3/D4
        Usia: Maksimal Tidak ada batas usia Tahun
        Jenis Kelamin: gender.
        Pengalaman: Minimal 1 Tahun
        Pekerjaan ini membutuhkan kemampuan:
        

        Deskripsi Pekerjaan:
        Our CSE is running a 24x7 rotating on a weekly basis, You will work shift with a team (3 shifts in a day, include public holiday and weekend) and handle global users & local users (using English and Bahasa). 5 days working & 2 days off. Therefore, we are looking for someone who is fluent in English. You will provide support to sales representatives and respond to customer and prospect queries.



Responsibilities





Provide troubleshooting assistance for customer orders, account status, and relevant problems



Provide data and guides to help the sales team



Stay up-to-date with new product and feature launches



Review pending orders and specific customers requests to ensure excellent customer service and customer experience



Maintain FAQ articles to keep up-to-date information for customers



Suggest sales process improvements



Requirements :





Experienced with min 1-year exp/ Fresh graduates can apply



Fluent in English (Mandarin will be a bonus)



Able to work at BSD, South Tangerang



Willing to do the work shift; [1st Shift ; 8 AM - 5 PM (WFO Mon-Friday only); 2nd Shift ; 4 PM - 1 AM (WFH); 3rd Shift ; 12 AM - 9 AM (WFH)]



Possess passion in video games (console/mobile/PC)



Hands-on experience with CRM systems (Freshdesk)



Hands-on experience with knowledge management tools (Confluence, Notion, Bit, ai, etc)

        Hari Kerja: Diinfokan lebih lanjut - Diinfokan lebih lanjut
        Jam Kerja: 08:00 - 17:00

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