Customer Satisfaction Executive (English Customer Service)

Our CSE is running a 24x7 rotating on a weekly basis, You will work shift with a team (3 shifts in a day, include public holiday and weekend) and handle global users & local users (using English and Bahasa). 5 days working & 2 days off. Therefore, we are looking for someone who is fluent in English. You will provide support to sales representatives and respond to customer and prospect queries.

Responsibilities

• Provide troubleshooting assistance for customer orders, account status, and relevant problems

• Provide data and guides to help the sales team

• Stay up-to-date with new product and feature launches

• Review pending orders and specific customers requests to ensure excellent customer service and customer experience

• Maintain FAQ articles to keep up-to-date information for customers

• Suggest sales process improvements

Requirements :

• Experienced with min 1-year exp/ Fresh graduates can apply

• Fluent in English (Mandarin will be a bonus)

• Able to work at BSD, South Tangerang

• Willing to do the work shift; [1st Shift ; 8 AM - 5 PM (WFO Mon-Friday only); 2nd Shift ; 4 PM - 1 AM (WFH); 3rd Shift ; 12 AM - 9 AM (WFH)]

• Possess passion in video games (console/mobile/PC)

• Hands-on experience with CRM systems (Freshdesk)

• Hands-on experience with knowledge management tools (Confluence, Notion, Bit, ai, etc)