Customer Service Domestic, Export & Import

About the role

We are seeking a highly motivated and experienced Customer Service Domestic, Export & Import professional to join our team at PT. SINAR CAKRA BUANA'. This full-time role is based in our office in West Jakarta, Jakarta Raya. In this position, you will be responsible for providing exceptional customer service to our domestic, export and import clients, ensuring seamless logistics operations.

What you'll be doing

1. Handling customer inquiries and requests related to domestic, export and import shipments

2. Coordinating with internal teams and external partners to facilitate the clearance and delivery of goods

3. Providing timely updates and status reports to customers

4. Resolving customer issues and complaints in a professional and efficient manner

5. Maintaining accurate records and documentation for all customer interactions

6. Identifying opportunities to improve customer service and streamline processes

7. Collaborating with the broader logistics team to ensure seamless operations

What we're looking for

1. Minimum 2 years of experience in a customer service or logistics role, preferably in the import/export industry

2. Strong communication and interpersonal skills, with the ability to effectively liaise with both internal and external stakeholders

3. Excellent problem-solving and conflict resolution skills

4. Proficiency in Microsoft Office suite and experience with logistics management software

5. Thorough understanding of import/export procedures, customs regulations and documentation requirements

6. Adaptability and the ability to work well in a fast-paced, dynamic environment

7. A customer-centric mindset and a commitment to providing exceptional service

What we offer
At PT. SINAR CAKRA BUANA', we are dedicated to creating a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

1. Nett Salary

2. BPJS Kesehatan & BPJS Ketenagakerjaan

3. Family-like work atmosphere

4. Opportunities for professional development and career advancement