Customer Service ERP

Qualification:

• Minimum Diploma or Bachelor’s degree (any field);

• Experience in presales is preferred.

• Experience in Customer Service / Support / Presales / Trainer is a plus;

• Prior experience in Omnichannel and Warehouse Management System is a plus;

• Basic understanding of inventory, logistics, or supply chain processes is a plus；

• Familiarity with SaaS or system-based environments is an advantage；

• Comfortable handling routine tasks as well as ad-hoc operational issues；

• Experience in handling clients, vendors, or external partners is a plus；

• Experience in startup or fast-growing companies is an advantage；

• Proficient in English (both written and spoken), Mandarin is a plus；

• Fresh graduates are welcome to apply.

Jobdesc:

• Handle customer inquiries from multiple channels (Social Media, Telephone, etc.)

• Respond to and manage two types of inquiries:

• New customers (Pre-sales) : collect information and pass to Sales

• Existing customers (After-sales) : answer questions and provide support regarding system

• Follow up on leads from the public pool and ensure proper handling and assignment

• Handle inquiries related to the system and coordinate with the Sales or relevant teams

• Conduct system demos for potential customers

• Support customer onboarding process for new users

• Maintain accurate records of customer interactions and updates in the system

• Ensure timely response and maintain service quality across all communication channels