Customer Service Executive

About Kuoni Tumlare:

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

Responsibilities:

• Effectively handle all incoming calls, emails, chats for customers travelling within the Companys European territories

• Professionally dealing queries and/or complaints that may arise from customers, suppliers, or hoteliers.

• Conduct a feasibility review for itineraries to ensure they are user friendly and will run smoothly

• Process and confirm all service bookings efficiently and accurately, paying attention to any special requirements of the customers.

• Regular service quality checks and monitoring of services provided

Requirements:

• Applicants must have the legal right to work in Indonesia at the time of application, as visa sponsorship is not available for this position.

• The CV/resume must be submitted in English only.

• 1- or 2-years experience in customer service/travel industry/call centre, is desirable.

• Previous Contact Centre technology knowledge is desirable.

• Travel industry market & culture understanding/experience for APAC/EMEA desirable.

• Business level of English is essential (both verbal and written)

• The candidate must have Japanese language proficiency at N1 level (mandatory) or have prior experience living in Japan

• Native level fluency of Japanese is essential (both verbal and written)

• Any other language = desirable (e.g., Mandarin, Korean, Italian, French, Spanish)

• Computer literacy experience in working with Microsoft Office